Tag Archive | "retail"

Shop here. Give there

Shop here. Give there

“Shop here. Give there.” This catchy tag line for online jewelry and accessories retailer, Les Amis, very cleverly summarizes the mission of the company: to bolster the concept of responsible luxury. In French, Les Amis means “friends.” The company is aptly titled, as Les Amis’ founders, Ami Doshi and Amisha Patel, are longtime friends living in [...]

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From layoff to six-figure start-up

From layoff to six-figure start-up

Tierra Destiny Reid was home on maternity leave in February 2009 when she turned on CNN and found out her corporate career in suburban Atlanta was ending. Her employer, one of America’s largest retailers, had just announced that they were not only downsizing but closing three entire divisions. For Tierra, a military wife and mother [...]

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Back Office 5.12. Customer Support

Back Office 5.12. Customer Support

Customer support is a very specialized communications fulfillment function that involves fielding customer questions, complaints, and inquiries. Customer support services require a much more intimate working knowledge of your services or products than telephone reception. Why would you require customer support? You are selling a product to many customers―you need a customer support service to [...]

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The Roundup September 15

Shop till you drop comes back in fashion! US retail sales climbed at the fastest rate in more than three years last month as the popular “cash for clunkers” car rebate programme succeeded in spurring a broader revival in consumer demand, official figures showed on Tuesday. Seriously, when you take out all the people taking [...]

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The Roundup July 22

The Roundup July 22

Kindle (on the left) and B&N’s Plastic Logic ebook reader (right). An ebook reader you can actually READ? Who’d’ve thunk? The Kindle killer cometh. Barnes & Noble said that it will offer more than 700,000 titles, including more than 500,000 public domain books from Google Inc., and that it expects to be able to offer [...]

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Breaking into Starbucks

Breaking into Starbucks

Breaking into a major retailer is possible, but are you ready for the game? The New York Times has a must-read article on one entrepreneur’s winning efforts to get his products shelved in Starbucks. Read it. Seriously. And take notes. Although cursory, like everything else published in the Times, the article covers every major issue [...]

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The Roundup May 22 — fashion forward edition

Tight times seem to fit well in tight jeans. While consumer spending remains woefully depressed, expensive designer jeans have been one of the few bright spots for manufacturers and retailers, according to NPD Group Inc., a market research company. Sales of premium brand jeans grew by 17% during 2008 and eked out a 2.3% increase [...]

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The Biz Roundup December 31

“Friends” don’t foreclose on friends on Facebook. A court in Australia has ruled a mortgage lender can use social networking site “Facebook” to tell one couple they’ve lost their home. . . . The court ruling means the law firm has satisfied the legal requirement of informing the two that their loan is in default. [...]

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The Biz Roundup December 27

How far can home prices fall? The sky’s the limit. The median home price in the L.A.-Long Beach-Glendale metro area is projected to fall nearly 25% in 2009 – the biggest drop in the country. (“10 Worst Real Estate Markets for 2009,” Fortune, December 24) Did Jack Skellington kidnap Santa so that Halloween-land could take [...]

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The Biz Roundup December 23

Take a number. The National Retail Federation called for three periods of sales tax-free shopping that would last 10 days each in March, July and October 2009. The trade group estimates that it would save consumers about $20 billion, or $175 per family. Under the industry group’s proposal, which would exclude alcohol and tobacco sales, [...]

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What did I say, huh? Video games and crafts!

In a previous post, I predicted that video games and inexpensive craft items would fare very well in the coming recession. Here’s the pudding in the proof from tomorrow’s New York Times; Craft stores, from giant chains like Michaels Stores to small scrapbook supply shops, are reporting that sales are higher compared with the last [...]

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Before there was Santa, there was the gangsta rap song

Okay, okay, it’s a year old, I know, but as timeless as an article in the Onion (and I swear to God, it’s not the Onion, really, seriously). But it seems that the marketing firm in charge of Australian Santas got their knickers in a twist about hollering “ho ho ho” to little boys and [...]

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Computer games are flying off the shelves

In the one sunny room in the retail version of the Addams family mansion, computer games are going like hotcakes. Even Activision is going to market with a Guitar Hero World Tour that will empty some Guitar Schmuck’s wallet by some 190 bucks, although there is some concern that a few Guitar Suckers will gobsmack [...]

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The Biz Roundup

That sucking sound you’ve been hearing all this last year actually was a recession :: It’s official: “The committee identified December 2007 as the peak month, after determining that the subsequent decline in economic activity was large enough to qualify as a recession.” And while you’re fixing the economy and the war and just about [...]

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Black Friday

It’s now official. Black Friday three days ago generated more in-store revenue than any other day in history: $10.6 billion dollars (as opposed to the previous record, $10.3 billion dollars last year). It also had the highest body count (three counting two shmoes who shot each other in a running gun battle in a Palm [...]

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