Tag Archive | "Panda Express"

Customer service as branding nightmare: when Panda Express employees pull out their switchblades

Customer service as branding nightmare: when Panda Express employees pull out their switchblades

I guess Panda Express will be replacing their panda bear mascots,Tom Tom and Eddie, with Tim Tom and Kevin, no? Because I’m yet again putting the finishing touches on my customer service bestseller (yes, you will buy the book and you will buy many copies), I have dozens of loose leaf notebooks filled with customer [...]

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