Tag Archive | "employees"

Can your business pass the unlimited paid leave test?

Can your business pass the unlimited paid leave test?

Social Strata thinks it can pass the unlimited paid leave test. The Seattle-based business, Social Strata, has been around for 13 years as a social media company (one of the ancients, in other words), and they’ve decided they’re ready for it. Just yesterday, on the Live Cloud blog (which they produced), Social Strata announced that [...]

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Customer service as branding nightmare: when Panda Express employees pull out their switchblades

Customer service as branding nightmare: when Panda Express employees pull out their switchblades

I guess Panda Express will be replacing their panda bear mascots,Tom Tom and Eddie, with Tim Tom and Kevin, no? Because I’m yet again putting the finishing touches on my customer service bestseller (yes, you will buy the book and you will buy many copies), I have dozens of loose leaf notebooks filled with customer [...]

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How Starbucks can win back its customers

Starbucks yesterday started a much-heralded, big dollar advertising campaign taking square aim at McDonalds and McCafe. If you haven’t heard the news, yet, McDonalds has become Starbucks number one competitor for the coffee-fix market and their newly launched McCafe’s are meant to go head-to-head with the whole Starbucks concept. In advertising as in politics, it [...]

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The Biz Blogroll
The Best of the Biz Blogs December 3

Holistic margin management. Sounds like a diet that wouldn’t include any General Mills foods at all. :: “The key was to get everyone within the company to scrutinize costs. That concept was applied for the first time to Hamburger Helper” (from Tim Manners’ Reveries.com, December 3). I have been advising clients for years to fully [...]

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