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Customer Support Services | Business Book: Shoestring Venture - How to Start a Business

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Tag Archive | "customer support services"

Back Office 5.12. Customer Support

Back Office 5.12. Customer Support

Customer support is a very specialized communications fulfillment function that involves fielding customer questions, complaints, and inquiries. Customer support services require a much more intimate working knowledge of your services or products than telephone reception. Why would you require customer support? You are selling a product to many customers―you need a customer support service to […]

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Back Office 5.11. Telephone Reception

Back Office 5.11. Telephone Reception

At this point, we need to distinguish the various communications services that are part of your back office. Your needs for each of these services will vary considerably and no single provider may be able to provide you with cost-effective and quality solutions across the board. Telephone reception―this is, simply put, handling incoming calls and […]

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