Tag Archive | "back office"

Back Office 5.13. Call Centers

Back Office 5.13. Call Centers

So, what exactly is a “call center”? Well, it depends on who’s doing the talking. In its most general usage, a call center is any centralized office―outsourced or not―for inbound and outbound calls. Some firms use “call center” to specifically refer to inbound calls; many use it to describe outbound call facilities, such as telemarketing [...]

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Back Office 5.12. Customer Support

Back Office 5.12. Customer Support

Customer support is a very specialized communications fulfillment function that involves fielding customer questions, complaints, and inquiries. Customer support services require a much more intimate working knowledge of your services or products than telephone reception. Why would you require customer support? You are selling a product to many customers―you need a customer support service to [...]

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Back Office 5.11. Telephone Reception

Back Office 5.11. Telephone Reception

At this point, we need to distinguish the various communications services that are part of your back office. Your needs for each of these services will vary considerably and no single provider may be able to provide you with cost-effective and quality solutions across the board. Telephone reception―this is, simply put, handling incoming calls and [...]

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Back Office 5.10. Internet Research

Back Office 5.10. Internet Research

You’re probably wondering what, of all things, is Internet research doing here in a chapter about outsourcing your back office. It may seem like the last thing you expect to do in your business. However, because of its size and richness, the Internet offers unprecedented resources for ensuring the success of your business. Here are [...]

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Back Office 5.9. Human Resources

Back Office 5.9. Human Resources

Right now, you’re contemplating a shoestring venture that may just be a one-person virtual business. At some point, if your venture is successful, you will bring employees on board. It may be as simple as a general office gofer to help you with all the administrative tasks you cannot outsource. It may be as complex [...]

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Back Office 5.7. Data Entry and Processing

Back Office 5.7. Data Entry and Processing

As a start-up venture, you may not require much data entry or processing. However, if your business deals with large customer groups, mailing lists, contact lists, or large numbers of documents, then data entry and processing will be mission critical. Some types of mission-critical data, like mailing lists, often require specialized expertise beyond mere data [...]

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Back Office 5.0

Back Office 5.0

In an earlier chapter, we distinguished a business, as separate from a hobby, as a venture that was about making money. You probably suspected at the time, correctly so, that we were oversimplifying just a tad. You probably would have said that businesses require all sorts of functions carried out by employees―even if all the [...]

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