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Back Office 5.13. Call Centers

Back Office 5.13. Call Centers

So, what exactly is a “call center”? Well, it depends on who’s doing the talking. In its most general usage, a call center is any centralized office―outsourced or not―for inbound and outbound calls. Some firms use “call center” to specifically refer to inbound calls; many use it to describe outbound call facilities, such as telemarketing [...]

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