Archive | customer service

One more reason Starbuck’s is in trouble

One more reason Starbuck’s is in trouble

The brand is only as good as the people who represent it. This afternoon as I sat banging away at my increasingly unreadable keyboard while enjoying some overcaffeinated coffee confection at Starbucks, I was treated to a Starbucks job interview at the next table. Now, I’ve been charting in this blog all the MBA tricks [...]

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The Panera Paradox: Don’t you want my money?

My customer service book is now in the polishing and fine-tuning stage. While the publication date is still well into the future (sorry, I’m not in control of that), I thought I’d start passing around some tasty little morsels culled from my upcoming opus. I’ll readily admit that the title, The Ten Commandments of Customer [...]

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Shoestring Book Reviews

Shoestring Venture Reviews
Richard Hooker on Jim Blasingame

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Business Book: How to Start a Business

Shoestring Book

Shoestring Venture in iTunes Store

Shoestring Venture - Steve Monas & Richard Hooker

Shoestring Kindle Version # 1 for e-Commerce, # 1 for Small Business, # 1 for Startup 99 cents

Business Book – Shoestring Venture: The Startup Bible

Shoestring Book Reviews

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