Categorized | Smart Phone App

Service Pro® Mobile Field Service Software Can Help Small Service Organizations Outmaneuver Larger, Less Nimble Competitors

Service Pro® Mobile Field Service Software Can Help Small Service Organizations Outmaneuver Larger, Less Nimble CompetitorsWhat is the name of your business and URL of your APP?

MSI Data, LLC is our business name, and we can be found at www.msidata.com.

A brief synopsis of the smart phone app ?

Service Pro® Mobile Field Service Software is a smartphone or tablet-based mobile application for field workers. It removes unproductive, costly administrative time from the field worker and his or her company’s day by automating the service, repair, maintenance or inspections work they do on paper. This helps small companies outperform their peers because their technicians are more informed with service call resolution information such as real-time customer asset, inventory and warranties that help them complete their work more quickly, and at a higher first time response success rate.

Service Pro® Mobile Field Service Software Can Help Small Service Organizations Outmaneuver Larger, Less Nimble CompetitorsA short bio of your company

MSI Data is an emerging leader in the market for field workforce automation software. Over the past decade, companies have employed technology to realize as much productivity as possible from their home office and plant-based employees. Until recently, however, the field workforce has been largely ignored as a frontier for improved productivity. With the rapid advancements in mobile application and device technology, small businesses with service operations can now implement powerful technology for their field technicians at a fraction of the investment that would have been required just a few years ago.

Why did you start this company?

MSI Data, LLC was started to meet the field workforce automation needs of companies that were not being served by existing software solutions presently on the market. MSI aims to help businesses easily reap the benefits of mobile technology for their field workers, providing for business-specific needs such as configuring applications for specific needs, and integrating data with home office systems.

Android, iphone, blackberry, or windows?

Android, iOS (iPhone &iPad) or Windows operating systems.

Was your company started on a shoestring budget or funded?

Funded

Who is your competition, and what do you do better?

Multiple companies compete with us for our enterprise Service Pro software product, and a different set of competitors for our mobile solutions. We offer our products in an easy to acquire monthly subscription service; our enterprise andmobile software is typically deployed quickly – most customers go live in less than 30 days; and therefore provides very quick return on investment vs. products that costs hundreds of thousands of dollars and take many months or years to ‘go live.’

Service Pro® Mobile Field Service Software Can Help Small Service Organizations Outmaneuver Larger, Less Nimble CompetitorsWhy would a small business, entrepreneur, freelancer, etc use your product?

A small business or entrepreneur with a service department would use Service Pro® Mobile for two main reasons. First of all, their home office-based service dispatcher or manager can communicate directly with their field technicians’ mobile devices, and have greater visibility into the status of their field workers. Additionally, Service Pro® Mobile frees up the service technician from time-consuming paperwork. Most importantly for a small service organization, empowering the technician to electronically record and submit their own time and materials used in the field allows the company to bill and collect on their work much more quickly.

Mobile-enabled field technicians provide small businesses with the operating efficiencies they need to grow their businesses while maintaining profits because they can add more customers and field technicians without having to add more administrative overhead for paperwork processing.

How could you effectively use these tools?

For Enterprise – Better manage service contracts, spare parts inventory, customer service and more effectively service a call and receive payment from customers in a more timely and accurate manner. For mobile, customers are “firing the clipboard” and moving to a true mobile application to more easily and accurately move pertinent data to the field and back to the home office for areas like field time reporting and various inspection and audit processes.

Is this a free app or how much is it?

Service Pro Mobile Field Service Software ranges from $50- $70 per user per month.

Are there different pricing levels?

Yes.

Facebook, twitter, LinkedIn or ?

How long have you been in business?

2 years

Number of current users? Estimated yearly growth?

Over 1,000 current users with 50% growth annually.

How do you see your company in the next 2-5 years (more products or services?)

In the next 2-5 years, MSI Data will have increased Service Pro Mobilemarket penetration in the markets we target today, a will have also grown into new vertical markets with additional mobile field workforce software products.

How many employees do you currently have working with you and/or freelance contractors?

About 20 full time employees and 5 contractors.

Are you looking to hire more people or contractors?

If so, what positions and skills are you looking for?MSI Data is presently looking to hire more full time employees, including software developers, salespeople, software demonstrationspecialists and software implementation personnel.

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