Batchbook: Social CRM Built for Small Businesses and Entrepreneurs

What is the name of the site and URL?

BatchBlue Software www.batchblue.com

A brief synopsis of the website / application ?

BatchBlue Software’s flagship product is Batchbook. Batchbook is a “social CRM”: a customizable, web-based contact relationship manager (CRM) that helps small businesses organize their contact data and manage their social network. Batchbook provides a simple way for small businesses and entrepreneurs to manage contacts, communications and social networks in one place so they can focus on building their business.

Why did you start this company?

BatchBlue was created with one goal in mind: to create useful, user-friendly software for small businesses.The founders of BatchBlue come from a variety of programming, project management, and web usability backgrounds, but they share a passion for technology and a commitment to making it useful and accessible for customers.

Was your company started on a shoestring budget or funded?

BatchBlue was originally self and “friends and family” funded – so we could barely afford shoestrings. We are now primarily customer funded.

Why would a small business, entrepreneur, freelancer, etc use your product?

Batchbook solves a crucial need by providing small businesses and entrepreneurs with web-based CRM software to manage and track the contact information, communications and tasks for their greatest asset—their people network. With Batchbook, users have access to a robust, customizable contact manager that keeps contacts in sync with other business applications, mobile devices and social media networks.

How could you effectively use these tools?

BatchBlue is committed to integrating our social CRM technology with other small business solutions that we know will benefit our customer. We also believe your contacts belong to you and want users to do more with them. They should be easy to get in, easy to get out. Batchbook simply provides a handy place for storing contact information and keeping it organized in the way that makes sense for the user. From turning business cards into Batchbook contacts to generating invoices to sending email newsletters to simply syncing your address book—one of our partners has you covered. Our list of integration partners include:

Eventbrite
Formstack
FreshBooks
Google
MailChimp
Rapportive
RightSignature
Shoeboxed
Tungle
Zendesk

Are there different pricing levels?

Yes. BatchBlue offers five account levels ranging in price from $14.95 to $149.95 per month for Batchbook. Each account offers a free 30-day trial and all accounts can be upgraded, downgraded, or canceled at any time. They’re also all pay-as-you-go.

Do you have a blog that keeps users updated?

Our blog is updated regularly and can be found on our website at http://blog.batchblue.com/.


Facebook, twitter, LinkedIn or ? Provide exact URL of each
Facebook http://www.facebook.com/batchblue
Twitter http://twitter.com/batchblue
LinkedIn http://www.linkedin.com/company/batchblue-software
YouTube http://www.youtube.com/user/batchblue
Flickr http://www.flickr.com/photos/batchbluesoftware

What can a Batchbook customers expect most from BatchBlue?

Great customer service! BatchBlue stays on top of customer service by interacting directly and frequently with their current and potential clients. We offer new customers a two hour one-on-one consultation with our Onboarding Specialists to help them customize their account to their specific needs.

Also, in addition to our regularly updated blog and active Twitter and Facebook feeds, we also offer users regular webinar training sessions with live product demos. These webinars also include a Q&A so that attendees can have specific questions. The webinars are archived on our website for future viewings. Other ways we offer superior customer service include incorporating feature requests, submitted by customers, into our regular staff meetings. Many of our integrations have come from user requests and we fulfill them as soon as we are able.

What other resources do you offer?

We also feature Customer Profiles on our website to allow users the chance to see how others use Batchbook for their needs. These profiles show real-life examples of people using Batchbook to organize their businesses and live their lives.

Also on our website, visitors can find our version of white papers: Blue Papers. These printable reports provide an in-depth look at various topics of interest for small business owners.

How long have you been in business?

We have been in business now for 4 years.

How do you see your company in the next 2-5 years (more products or services?)

We will be launching several new products this year and will continue to develop and support products that make business and life easier for small businesses.

How many employees do you currently have working with you and/or freelance contractors?

Currently we have 15 employees.

What other web based products would you recommend to entrepreneurs, business owners, or freelancers?

Entrepreneurs, business owners, or freelancers would benefit from investigating the 200 other small business applications offered in The Small Business Web (http://thesmallbusinessweb.com), which BatchBlue co-founded. Member companies believe small businesses should have access to the same tools and technology that big companies have without paying a huge amount. They know simplifying access and increasing integration to their products and services will benefit all of their customers. Growing businesses can search The Small Business Webs’ directory easily at http://thesmallbusinessweb.com/directory.

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One Response to “Batchbook: Social CRM Built for Small Businesses and Entrepreneurs”

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  1. [...] This post was mentioned on Twitter by Anthony Poncier and Nicole Bakhazi, ShoeStringVenture. ShoeStringVenture said: New blog post : Batchbook: Social CRM Built for Small Businesses and Entrepreneurs http://bit.ly/escbNX [...]


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