Back Office 5.4. Virtual Staffing Services

Finally, you can turn to a single company to provide turnkey solutions to your back office needs. A turnkey provider offers most or all of the services you need in a single place. Some are virtual providers only (they work offsite), but some agencies can provide on-site assistance, as well.

From your perspective, there is little difference between a virtual assistant and a general administrative firm. You find the same services and often will have a single individual assigned to your company. We distinguish between virtual assistants and virtual staffing based on the size of the vendor’s company. Virtual assistants tend to be one-person shops; virtual staffing or general administrative service companies are complex organizations that are designed to scale with a growing client base. With a virtual assistant, you are always limited by that person’s capacity. Virtual staffing services, on the other hand, theoretically can ramp up or down as demand varies. Because they maintain staff and have facilities, they tend to be pricier than a virtual assistant, many of whom are operating out of their home.

5.4.1. Benchmark Support Services, Inc.

Benchmark targets small businesses, home-based businesses, entrepreneurs, and legal professionals with services in

  • bookkeeping and accounting
  • transcription and word processing
  • writing and editing
  • meeting co-planning and attendance
  • mailing
  • database design and creation
  • data entry
  • contact management
  • mailing list development and maintenance
  • Internet research
  • document preparation
  • proofreading and editing

Benchmark will also provide you with virtual assistants solely dedicated to your account.

5.4.2. Business Office Support Services

Business Office Support Services (BOSS) provides administrative support services for the general public and small businesses:

  • telephone answering (in your company’s name)
  • word processing
  • transcription
  • typing
  • mailing and shipping
  • photocopying
  • QuickBooks
  • graphics and design

5.4.3. The Virtual Office Center

The Virtual Office Center largely serves self-employed professionals and small businesses, performing the role of business administrator to ensure office responsibilities are completed. VOC provides structural expertise, maintains ongoing administrative tasks, and develops new processes in support of the client’s professional vision. Services include

  • administrative services
  • customer liaison and management
  • database management
  • email management
  • event and meeting planning
  • Internet services
  • PowerPoint presentations
  • research
  • shopping cart administration

5.4.4. Business Ordertaking

Located in Raleigh, North Carolina, Business Ordertaking focuses on providing services to small- and medium-sized businesses. Primarily specializing in call center order taking, the company offers the following services:

  • order taking & fulfillment
  • telephone answering service
  • word processing
  • spreadsheets
  • mailing labels
  • mail forwarding and receiving

5.4.5. InteleANTS

Based in India, InteleANTS specializes in general administrative support services, which it offers at a steep discount. Services include:

  • office administration
  • word processing
  • spreadsheets
  • data entry and processing
  • business forms
  • customer service
  • Website administration
  • Website management
  • transcription
  • Internet research
  • search engine optimization
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